Workplace Mediation

Resolving conflict in the work place by: unlocking conflict and locking in solutions

Conflicts in the workplace are a fact of life, Mediation resolves conflict in the workplace.

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and create within your organisation a culture of open communication and focussing on the future.

The Gibbons Review

Into the Dispute Resolution Regulations has made the following key recommendation
‘Challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g.: ‘through greater use of in-house mediation….’; ‘My vision is of a greatly increased role for mediation’; ´Better Dispute Resolution: a review of employment dispute resolution in Great Britain´ Gibbons 2007

The 7 hidden costs of conflict.

Cost of formal dispute resolution:

Expensive, time consuming and often disastrous to relationships. Justice at a very high price

Decreased individual competence:

People work less effectively when they are in conflict with colleagues.

Ineffective working relationships:

Distressed & disconnected staff due to conflict

Toxic communication:

Conflict results in people communicating badly, spilling over to peers and managers.

Impaired staff development:

Retention becomes difficult, staff who stay but do not function well, others may take sick leave

Impaired team development:

Team morale and output suffer, with personalized issues and blame is rampant

Tarnished image:

Public conflict can reduce confidence in your organisation and/or services

Cwmpas delivering Workplace Mediation that is:

• Balanced: neutral, reasonable & consistent. This is achieved by independent, impartial and supportive mediators.
• Step by Step: structured and supportive. Uninterrupted talk-time, discussion, resolution.
• Empathetic: people have the right to their own feelings. Safe space to explore the issues, confidential process.
• Motivational: non-blaming, encouraging resolutions belong to participants and are mutual agreed creating a win/win situation.