Mediation As A Management Tool

Overview:

This course is aimed at anyone who supervises staff and wishes to enhance their communication skills and be able to reduce conflict and improve staff morale and team cohesion. This interactive day will raise managers’ confidence in dealing with staff or teams experiencing conflict using basic mediation skills. The day will ensure that all participants by using a variety of learning techniques develop skills and understanding of the mediation process and will be able to identify when the issues require intervention by professional mediators.

Course Details:

1 Day course 9.30am to 4pm with comfort breaks and Lunch included. This is an interactive learning experience with supporting handouts provided for future reference.

Note: This course outlines the basic skills used in Mediation but does not equip the candidates to carry out formal mediation sessions.

Who this course is for:

This course is designed for managers, supervisors and team leaders who have responsibility of managing staff who want to gain an insight into the use mediation techniques when managing staff to reduce conflict and raising morale in a team

Topics Covered:

What is mediation?
Awareness of Positive Communication Skills and how to use them when managing staff
Understanding conflict and having confidence to address issues with members if staff
Principles of mediation
Using Mediation skills and techniques as a Manager
To learn about effective communication and its relevance in the workplace and within a community
To be able to recognise conflict and use mediation skills to address the issues
To recognise when Workplace Mediation is required to resolve complex and entrenched conflict

By the end of the course, delegates will be able:

To learn about effective communication and its relevance in the workplace and within a community
To be able to recognise conflict and use mediation skills to address the issues
To recognise when Workplace Mediation is required to resolve complex and entrenched conflict

Accreditation:

Learners will gain a certificate of attendance

Why Invest in this Training:

By gaining an insight in mediation as a conflict resolution method managers will be empowered to use communication skills positively. Be able to address issues resulting in conflict in a positive and constructive way building trust and understanding between colleagues and within teams.