Staff Supervision – Roles and Processes

Overview:

This course is aimed at anyone who supervises staff and wishes to enhance their understanding of the Roles and Processes within Supervision. The course will be an opportunity for attendees to have a clear understanding by using practical exercises of what is good supervision and the positive impact this has on staff. Your increased confidence in the roles and processes will ensure that you will be able to impart information clearly ensuring everyone reaches their full potential.

Course Details:

One Day course 9.30am to 4pm with comfort breaks and Lunch included. This is an interactive learning experience with supporting handouts provided for future reference.

Who this course is for:

For all managers, team leaders and staff who supervise staff both first time and those who want to update/refresh their skills regarding the Role & Process of supervision.

Topics Covered:

Understanding the Role of the Supervisor /Team Leader
Getting the Best out of People
Maintaining/Setting Standards and Objectives
Developing Your Team
Effectively dealing with conflict
To be able to state the key aspects of their role as a supervisor / team leader, and demonstrate how to put these into practice
To have developed a clear Supervision process
To be able to understand and recognise values and motivations others in self and others
To be able to set appropriate and realistic standards/objectives for their team and for individuals within it
To be able to describe a wide range of different ways in which they can support the development of their team members to reach their full potential

By the end of the course, delegates will be able:

Accreditation:

Learners will gain a certificate of attendance

Why Invest in this Training:

Improved supervisory skills reducing potential conflict in staff teams. Reduced staff turnover combined with improved job satisfaction and morale. Reduced management overheads and HR costs