Staff Supervision – Skills & Implementation

Overview:

This course is aimed at anyone who supervises staff and wishes to enhance their understanding of Supervision, the skills required and how to ensure implementation of agreed tasks, behavioural changes etc. The course will be an opportunity for attendees to have a clear understanding by using practical exercises of how to communicate both constructive criticism and praise effectively ensuring your staff remain motivated. The course will increase your confidence in communication, managing conflict and setting standards and agreeing objectives.

Course Details:

One Day course 9.30am to 4pm with comfort breaks and Lunch included. This is an interactive learning experience with supporting handouts provided for future reference.

Who this course is for:

All managers, team leaders and others who supervise staff both first time and those who want to update/refresh their skills regarding the necessary Skills and Implementation of supervision.

Topics Covered:

Understanding the Role of the Supervisor /Team Leader
Getting the Best out of People
Maintaining/Setting Standards and Objectives
Developing Your Team
Effectively dealing with conflict
To be able to state the key aspects of their role as a supervisor / team leader, and demonstrate how to put these into practice
To have developed a clear Supervision process
To be able to understand and recognise values and motivations others in self and others
To be able to set appropriate and realistic standards/objectives for their team and for individuals within it
To be able to describe a wide range of different ways in which they can support the development of their team members to reach their full potential

By the end of the course, delegates will be able:

To explore and understand the impact of different communication methods and understand the appropriate form of communication when praising, delegating, or disciplining.
To be able to give people effective feedback to improve and correct performance

Accreditation:

Learners will gain a certificate of attendance

Why Invest in this Training:

Improved supervisory skills reducing potential conflict in staff teams. Reduced staff turnover combined with improved job satisfaction and morale. Reduced management overheads and HR costs.